Improving communication between doctors and patients

In the period 23-25 of January, 25 family doctors, medical assistants and employees of health centers have improved their knowledge and capacities in communication with patients within the training sessions organized by the project „Healthy Life: reducing the burden of non-communicable diseases.”

Communication with patients is one of the most important aspects of the work with the patient. It is considered that a doctor just makes a diagnostics, focusing on symptoms of the patient and prescribes a corresponding treatment. But the key element for the treatment to work is the motivation of the patient to follow it. Thus, by informing and communicating with the patient, doctors and medical assistants can ensure a successful treatment of the disease and contribute to the increase of the patient’s trust in health system and family doctors in particular.

” A more efficient communication with the patient will definitely lead to an improved quality of medical services provided in primary health care and by default will contribute to a better management of chronic disease.” mentioned Ala Curteanu, team leader of Healthy Life project.

The trainings were conducted by two Romanian experts in training of trainers, doctors in family medicine, dr. Lavinia Mihaela Nanu and dr. Marian Nanu, who have described the elements of an efficient communication with the patient for his/her treatment, behavior change and better management of a chronic disease. Within the event, participants have simulated situations taken from their daily activity to be able to apply the knowledge recently acquired. Later on, each participants will have to disseminate the knowledge and information obtained to other colleagues from his/her institution or region.

Additionally, Romanian experts have developed with the project’s support a guide on efficient communication with the patient destined to family doctors, medical assistants, workers of health centers, education institutions and other key actors in health domain that was offered to participants during the training to be tested and piloted before the final version is compiled.

The „Healthy Life” project financed by the Swiss Agency for Development and Cooperation (SDC) and implemented by the Swiss Tropical and Public Health Institute aims at contributing to the improvement of the health and wellbeing of the Moldovan population, especially in rural areas, through the reduction of the burden of non-communicable diseases. The project is being implemented in 10 pilot raions: Falesti, Ungheni, Stefan Voda, Cahul, Orhei, Criuleni, Taraclia, Vulcanesti, Edinet and Briceni.

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